Unit One Booking Tours
Unit Two Receiving Guests
Unit Three Hotel Check-in
Unit Four Making Travel Arrangements
Unit Five Making Small Talks
Unit Six Touring with Guests
Unit Seven Dining with Guests
Unit Eight Shopping with Guests
Unit Nine Recreational Activities
Unit Ten Dealing with Problems and Emergencies
Unit Eleven Handling Complaints
Unit Twelve Hainan Handicrafts�� Products and Cuisine
Unit Thirteen Hainan Festivals and Customs
Unit Fourteen Ethnic Minorities of Hainan
Unit Fifteen Scenic Spots of Hainan
Unit Sixteen Ancient Relics of Hainan Island
Unit Seventeen Seeing Guests off
Unit Eighteen Inviting Guests to Return
Appendices
Keys to the Exercises