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機場空乘英語口語快速突破 版權信息
- ISBN：9787517084228
- 條形碼：9787517084228 ; 978-7-5170-8422-8
- 裝幀：平裝-膠訂
- 冊數：暫無
- 重量：暫無
- 所屬分類：>>
機場空乘英語口語快速突破 本書特色
本書包含了機場空乘行業中常用的英語口語話題，包括售票服務、機場服務、航班動態、登機服務、客艙服務等內容。每個單元都從全景詞匯展開，后續全景高頻句、實景會話和小貼士。相信無論您是從事機場空乘工作的專業人士，還是出門在外的商旅人士，都能從中快速尋找到您需要的內容。 本書附專業外教錄音，讀者可掃描封面前勒口二維碼或登錄www.wsbookshow.com免費下載。
機場空乘英語口語快速突破 內容簡介
本書包含了機場空乘行業中常用的英語口語話題, 包括售票服務、機場服務、航班動態、登機服務、客艙服務等內容。每個單元都從全景詞匯展開, 后續全景高頻句、實景會話和小貼士。
機場空乘英語口語快速突破 目錄
序
Chapter 01 售票服務............................... 001
Unit 1 機票查詢 ······················· 002
Unit 2 機票預訂 ······················· 008
Unit 3 機票退訂 ······················· 013
Unit 4 機票簽轉 ······················· 019
Unit 5 機票確認 ······················· 024
Unit 6 候補機票 ······················· 029
Chapter 02 機場服務............................... 034
Unit 1 機場廣播 ························ 035
Unit 2 航班問詢 ························ 041
Unit 3 其他問詢 ························ 046
Unit 4 機場指路 ························ 052
Unit 5 機場交通 ························ 058
Unit 6 失物招領 ························ 063
Unit 7 機場投訴 ························ 068
Chapter 03 航班動態............................... 074
Unit 1 設施故障延誤 ·················· 075
Unit 2 天氣原因延誤 ·················· 080
Unit 3 其他原因延誤 ·················· 085
Unit 4 旅客情緒安撫 ·················· 090
Unit 5 延誤賠償事宜 ·················· 095
Unit 6 旅客食宿安排 ·················· 100
Unit 7 中轉航班安排 ·················· 105
Chapter 04 登機服務............................... 110
Unit 1 換登機牌 ························ 111
Unit 2 行李托運 ························ 116
Unit 3 安全檢查 ························ 122
Unit 4 登機服務 ························ 127
Unit 5 海關申報 ························ 132
Chapter 05 客艙服務............................... 137
Unit 1 座位指引 ························ 138
Unit 2 調換座位 ························ 144
Unit 3 用餐服務 ························ 149
Unit 4 飲料服務 ························ 154
Unit 5 安全確認 ························ 159
Unit 6 逃生演示 ························ 164
Unit 7 細節服務 ························ 170
Unit 8 航程介紹 ························ 175
Unit 9 娛樂設施介紹 ·················· 180
Unit 10 其他服務 ······················· 185
Chapter 06 航程服務............................... 190
Unit 1 旅客暈機 ························ 191
Unit 2 旅客生病 ························ 196
Unit 3 旅客沖突 ························ 201
Unit 4 特殊旅客 ························ 206
Unit 5 飛機顛簸 ························ 211
Unit 6 中途停留 ························ 216
Unit 7 娛樂設施故障 ·················· 222
Unit 8 入境表填寫 ····················· 227
Chapter 07 休閑服務............................... 232
Unit 1 機場餐飲 ························ 233
Unit 2 機場購物 ························ 239
Unit 3 特色商品 ························ 245
Unit 4 機場休閑 ························ 250
Unit 5 機場參觀 ························ 256
Chapter 08 商務服務............................... 261
Unit 1 外幣兌換 ························ 262
Unit 2 租賃服務 ························ 267
Unit 3 行李寄存 ························ 272
Unit 4 快遞服務 ························ 277
Unit 5 通訊服務 ························ 282
Chapter 09 特殊服務............................... 287
Unit 1 貴賓服務 ························ 288
Unit 2 退稅服務 ························ 293
Unit 3 升艙服務 ························ 298
Unit 4 特殊旅客服務 ·················· 303
Unit 5 安全演習 ························ 308
Unit 6 其他服務 ························ 314
Chapter 10 后續服務............................... 320
Unit 1 航班抵達 ························ 321
Unit 2 入境檢查 ························ 326
Unit 3 行李提取 ························ 331
Unit 4 行李遺失 ························ 336
Unit 5 賓館咨詢 ························ 342
Unit 6 旅游介紹 ························ 347
Unit 7 美食介紹 ························ 352
附錄 世界各國主要機場代碼.................... 357
展開全部
機場空乘英語口語快速突破 作者簡介
衛琳娜，編著 河南城建學院講師 河南大學碩士 主要研究方向：英語語言文學。 近年來主要講授大學英語課程；在《新教師教學》《科教導刊》等期刊上發表論文3余篇。 多次獲得優秀教師稱號；主持完成省級項目1項：參與市部級課題多項：參與完成橫向課題多項：參編教材《英語寫作理論與實踐》等多部。
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