前言使用說明chapter 1 client reception 接待客戶 unit 1 greeting a client 跟客戶打招呼 / unit 2 giving answers to clients 為客戶解答 / unit 3 making suggestions to client 向客戶建議 / chapter 2 ordinary business 普通業(yè)務(wù) unit 1 opening a current account 開立賬戶 / unit 2 take deposits and withdraw 辦理存款、取款 / unit 3 safe 保險箱 / unit 4 foreign currency exchange 兌換外幣 / unit 5 cash the check 兌現(xiàn)支票 / unit 6 opening a letter of credit 開立信用證 / unit 7 loss register 掛失 / unit 8 stock broking business 股票業(yè)務(wù) / unit 9 loan for cars or houses 車房貸款 / unit 10 credit investigation 資信調(diào)查 / unit 11 interest and overdraft 利息與透支 / unit 12 transfer accounts 轉(zhuǎn)賬 / unit 13 individual loans 個人貸款 / unit 14 remittances 匯款 / chapter 3 special business 特殊業(yè)務(wù) unit 1 credit card services 信用卡服務(wù) / unit 2 charges and paying agency service 代收和代付費用 / unit 3 foreign exchange 外匯 / unit 4 collection service 托收服務(wù) / unit 5 commission insurance business 代理保險業(yè)務(wù) / unit 6 fund and bonds 基金與債券 / unit 7 futures and option 期貨與期權(quán) / chapter 4 about the banking 關(guān)于銀行 unit 1 the banking industry in china 中國的銀行 / unit 2 currency and monetary system 貨幣和貨幣制度 / unit 3 internet banking 網(wǎng)上銀行 / unit 4 selfservice bank 自助銀行 / unit 5 mobile banking and phone banking 手機(jī)銀行和電話銀行 / 附錄附錄ⅰ 金融職員專業(yè)術(shù)語 / 附錄ⅱ 金融證券術(shù)語 / 附錄ⅲ 各地銀行名稱中英文對照 /