chapter one writing principles of business letters section one the structure and layout of a business letter section two super******ion section three dissimilarities in letter writing supplement exercises chapter two establishing business relations specimen letters supplement exercises chapter three enquiries specimen letters supplement exercises chapter four offers specimen letters supplement exercises chapter five counter-offers specimen letters supplement exercises chapter six conclusion of business specimen letters (��) sales contract (��)purchase confirmation supplement exercises chapter seven terms of payment specimen letters supplement exercises chapter eight establishment of l/c and amendment specimen letters supplement exercises chapter nine packing, shipping marks and shipment specimen letters supplement exercises chapter ten insurance specimen letters supplement exercises chapter eleven complaints and claims specimen letters supp|ement exercises chapter twelve agency specimen letters supplement exercises key to the exercises